FAQ, i.e. frequently asked questions
Is there a fee for placing an offer?
Do I have to pay any additional fees when renting a motorhome, yacht or spot via CampDeck?
How can I book an offer?
Is the offer availability calendar updated?
How do payments take place?
Who is the lease signed with?
How is the deposit transferred? Who keeps it, Owner or CampDeck?
How many ads can one Owner add?
Where can I find contact directly with the Owner of the offer?
How can I contact the Owner or Traveler before the booking is paid for?
What to do if I did not receive an SMS code when sending a booking inquiry?
Is there a fee for placing an offer?
Adding an advertisement by the Owner is completely free. You can do it yourself or ask us for help.
Do I have to pay any additional fees when renting a motorhome, yacht or spot via CampDeck?
The traveler rents equipment or a spot for the price that is visible in the booking panel after selecting the date. The total price displayed also includes the service booking fee, which is paid by the traveler.
The Traveler and the Owner may agree on fees for other services not included in the rental price, e.g. providing additional equipment, providing a helmsman on the yacht, or cleaning the returned vehicle. They can determine this after paying the deposit or in advance by communicating through CampDeck.
How can I book an offer?
The interested user sends an inquiry via the offer page.
The owner receives information about a new inquiry via e-mail and SMS.
After logging in to the website, the Owner replies to the request for availability and confirms the reservation or proposes a different date.
The Traveler will be informed about the acceptance of the inquiry via SMS and e-mail. He will also be able to pay for the reservation.
Only after the advance payment is made, the booking becomes binding. Detailed booking conditions (e.g. cancellation policy) are each time provided by the Owner in response to a booking inquiry.
Is the offer availability calendar updated?
We encourage the owners to update the calendar on a regular basis. We have provided automatic synchronization with the Owner's calendar, which makes it much easier to update the availability of offers.
How do payments take place?
The traveler has the option to pay for the reservation via the link to the quick payment. The CampDeck payment provider is BlueMedia.
Who is the lease signed with?
The lease agreement is signed between the Owner and the Lessee and concluded outside of CampDeck.
How is the deposit transferred? Who is keeping it, Owner or CampDeck?
As of today, CampDeck does not collect or store the deposit related to the reservation. The deposit is kept with the Owner of the offer. The method of payment and return should be agreed by the Traveler with the Owner.
How many ads can one Owner add?
We have no restrictions on the number of ads. It is only important that one subject of the lease has one advertisement and there are no situations where the same object of the lease appears in several advertisements.
Where can I find contact directly with the Owner of the offer?
Details for direct contact with the Owner are not provided on the website. After the Owner accepts the booking inquiry and the payment is made by the Traveler, we will send both parties a confirmation of the rental agreement along with contact details. Before the booking is paid, CampDeck mediates communication.
How can I contact the Owner or Traveler before the booking is paid for?
You can ask us anything you want to know and we will forward your questions to the Owner or Traveler and we will get back to you immediately. To talk to us on any topic and ask questions, you can choose chat, telephone contact, e-mail or fill out the contact form.
What to do if I did not receive an SMS code when sending a booking inquiry?
If you have not received an SMS code, open the drop-down menu in the upper right corner and go to the Edit profile section. At the very bottom of the screen you should see a field with a phone number. Click the "VERIFY BY SMS" button and if you still do not receive the SMS code, click the "Cancel" button and enter a valid phone number. If that doesn't work, contact us via Chat!